If you paid for MigraineMe but the app is still asking you to pay, or it does not see your subscription, do not panic. Your money is safe. The fix is nearly always a small mismatch between the account you paid with and the account you are signed into. Here is how to sort it, simplest first.
The steps differ between iPhone and Android because each shop handles subscriptions in its own way.
Step 1: Check which account you are signed in to
On your phone you have two separate accounts:
- The Apple ID or Google account that you use to buy apps and subscriptions.
- The MigraineMe account that you sign into the app with (your email, or Apple/Google sign-in).
If you paid for the subscription using one Apple ID but the app is signed into MigraineMe with a different email, the app cannot link the two together yet.
Make a note of:
- The email address you sign into MigraineMe with (open MigraineMe, tap the gear icon top-left, tap Profile; your email is shown under your name).
- The Apple ID or Google account on your phone (see below).
On iPhone
- Open Settings.
- Tap your name at the very top.
- The email shown is your Apple ID.
On Android
- Open Settings.
- Tap Accounts (or Passwords & accounts).
- Look for the Google account.
Step 2: Tap "Restore Purchases" inside MigraineMe
This is the magic button. It tells the app to ask the shop "did this person pay?" and pulls the subscription back in.
- Open MigraineMe.
- Tap the gear icon in the top-left, then Profile.
- On the subscription card, tap Upgrade now (during a trial) or Unlock Premium (on the Free plan) to open the plans screen.
- Look for Restore Purchases at the bottom and tap it.
- Wait a few seconds.
If the subscription appears, you are done.
Step 3: Make sure you are signed in with the same Apple ID or Google account that paid
If Restore Purchases did not work, you may need to switch shop accounts.
On iPhone
- Open the App Store.
- Tap your photo in the top right.
- Look at the email shown. Is it the one you used to buy MigraineMe?
- If not, scroll down and tap Sign Out. Then sign in with the correct Apple ID.
- Go back to MigraineMe and open the paywall again (gear icon, Profile, Upgrade now or Unlock Premium), then tap Restore Purchases.
On Android
- Open the Play Store.
- Tap your photo in the top right.
- Tap the small arrow next to your name.
- You will see all the Google accounts on the phone. Tap the one you used to buy MigraineMe.
- Go back to MigraineMe, open the paywall (gear icon, Profile, Upgrade now or Unlock Premium), and tap Restore Purchases.
Step 4: Check the subscription is really active
It is possible the subscription has stopped without you noticing, perhaps because a card expired.
On iPhone
- Open Settings.
- Tap your name at the top.
- Tap Subscriptions.
- Look for MigraineMe in the list. If it is under "Expired", you need to renew it.
On Android
- Open the Play Store.
- Tap your photo, then Payments & subscriptions, then Subscriptions.
- Look for MigraineMe. If it says "Expired" or "Cancelled", you can restart it from there.
Step 5: Sign out of MigraineMe and back in
Sometimes the app needs a fresh sign-in to see the updated subscription.
- Open MigraineMe.
- Tap the gear icon in the top-left.
- Tap Logout in the drawer.
- Sign in again with the same MigraineMe account you were using when you first subscribed. Your subscription is attached to that account, so a different email will not see it.
- Open the plans screen (gear icon, Profile, Upgrade now or Unlock Premium) and tap Restore Purchases.
A word on who handles the money
MigraineMe does not take payment for the subscription directly. Apple handles it on iPhone, and Google Play handles it on Android. That is why most subscription questions are answered by tapping Restore Purchases inside the app, or by checking your account in the App Store or Play Store. We can see what is happening from our side, but we cannot move payments between accounts ourselves.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model
- The email address you sign into MigraineMe with
- The Apple ID or Google account you paid with (if different)
- A screenshot of your subscriptions page (App Store or Play Store) if you can
We will look it up from our side and help you get it sorted.
