If MigraineMe keeps asking you to sign in again, it is almost always because your sign-in needs a refresh. The good news is the fix is quick. Start with the first step and only move on if it does not work.
The steps are the same on iPhone and on Android.
Step 1: Sign in one more time
The first time you sign in after a sign-out, the app saves a fresh key on your phone. Usually that is the end of it.
- Open MigraineMe.
- Tap Continue with email (or whichever method you used to set up).
- Type your email and password and tap Sign In. If you set up with Apple or Google, use that button instead.
- Use the app for a few minutes.
- Close the app fully (see Step 2 below if you are not sure how).
- Open it again and see if you are still signed in.
If you are, the problem is solved.
Step 2: Close the app fully and reopen it
Sometimes the app has not had a chance to save your fresh sign-in. A clean restart fixes that.
On iPhone
- Swipe up slowly from the very bottom of the screen and pause halfway. (On older iPhones with a Home button, double-press the Home button.)
- You will see all your open apps as a row of cards.
- Find MigraineMe and swipe its card up off the top of the screen.
- Now open MigraineMe again from your Home screen.
On Android
- Tap the square button at the bottom of the screen (or swipe up and hold, depending on your phone).
- You will see all your open apps as a stack of cards.
- Find MigraineMe and swipe its card to the side or up.
- Open MigraineMe again from your apps.
Step 3: Restart your phone
A fresh restart of the whole phone clears anything stuck in the background.
On iPhone
- Hold the side button and one of the volume buttons together until the screen says "slide to power off".
- Slide the white circle to the right.
- Wait until the screen is fully black for ten seconds.
- Press and hold the side button until the Apple logo appears.
On Android
- Hold the power button for a few seconds.
- Tap Restart if you see it. If not, tap Power off, wait, then press the power button again to turn the phone back on.
Open MigraineMe and sign in once more.
Step 4: Check the date and time on your phone
This sounds odd, but if your phone's clock is wrong by more than a few minutes, our servers will refuse the sign-in.
On iPhone
- Open Settings.
- Tap General, then Date & Time.
- Make sure Set Automatically is turned on (the switch is green).
On Android
- Open Settings.
- Tap System (or General management, depending on your phone).
- Tap Date & time.
- Make sure Set time automatically is turned on.
Step 5: Reinstall MigraineMe
This is the last resort and it almost always works. Your migraines and settings are kept safely in your account, not on the phone, so you will not lose any data.
- Press and hold the MigraineMe icon on your Home screen.
- Tap Delete app (on iPhone) or Uninstall (on Android).
- Open the App Store (iPhone) or Play Store (Android).
- Search for MigraineMe and install it again.
- Open it and sign in with the same method you used before.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model (for example "iPhone 14" or "Samsung Galaxy S22")
- How often the app signs you out (every time, once a day, once a week)
- What you tried
- A screenshot if you can
