MigraineMe sends you a gentle reminder once a day around 8 in the evening, to ask how your day went. If those reminders have stopped, it is almost always because something on your phone is blocking them, not because the app is broken. Here is what to check, simplest first.
The settings differ between iPhone and Android. We split each step where it matters.
Step 1: Check that Do Not Disturb or Focus is not on
If your phone is in "quiet mode", no reminders will come through, from any app.
On iPhone
- Swipe down from the top right corner of the screen. (On older iPhones with a Home button, swipe up from the bottom.)
- Look for a moon icon (Do Not Disturb) or a circle that says Focus, Sleep, or Work.
- If any of those are blue or coloured in, they are on. Tap once to turn them off.
On Android
- Swipe down from the top of the screen with two fingers.
- Look for a moon icon called Do Not Disturb or Quiet mode.
- If it is highlighted, tap it once to turn it off.
Wait until the next evening and see if the reminder comes through.
Step 2: Make sure MigraineMe has permission to send notifications
This is the second most common cause. If notifications are switched off in the phone's settings, the app cannot reach you.
On iPhone
- Open Settings.
- Tap Notifications.
- Scroll down and find MigraineMe. Tap it.
- Make sure Allow Notifications is turned on (green switch).
- Make sure Lock Screen, Notification Centre, and Banners are all ticked.
On Android
- Open Settings.
- Tap Notifications (or Apps & notifications).
- Find MigraineMe in the list and tap it.
- Make sure Allow notifications is turned on.
- Tap into each category and make sure they are on too.
Step 3: Check that the reminder is switched on inside MigraineMe
Sometimes the daily reminder has been turned off by accident.
- Open MigraineMe.
- Tap the gear icon in the top-left of the screen, then tap Data and Notifications.
- Find the Notifications card near the top of the screen.
- Make sure the Evening check-in switch is on. This is the daily reminder, and it fires around 8 in the evening.
Step 4: Take the phone off Low Power Mode or Battery Saver
When the battery is low, your phone may stop apps from sending notifications to save power.
On iPhone
- Open Settings.
- Tap Battery.
- If Low Power Mode is on (yellow battery icon), turn it off.
- Plug the phone in to charge it up.
On Android
- Open Settings.
- Tap Battery.
- If Battery Saver is on, turn it off.
- Then tap Battery usage or App battery usage, find MigraineMe, and make sure it is allowed to run in the background.
- In MigraineMe, open gear icon, Data and Notifications and check the Battery optimization exemption row. If it is not granted, tap it and allow it.
Step 5: Restart the phone
A full restart often gets notifications flowing again.
- iPhone: hold the side button and a volume button until "slide to power off" appears. Slide off, wait ten seconds, then press the side button again.
- Android: hold the power button and tap Restart.
Step 6: Update MigraineMe
A newer version may have fixed the problem.
- iPhone: open the App Store, tap your photo in the top right, scroll down, and tap Update next to MigraineMe if it is there.
- Android: open the Play Store, tap your photo in the top right, tap Manage apps & device, then Updates available, and update MigraineMe if it is in the list.
Step 7: Reinstall MigraineMe
Your migraines and settings live in your account, not on the phone, so reinstalling does not lose anything.
- Press and hold the MigraineMe icon.
- Tap Delete app (iPhone) or Uninstall (Android).
- Install it again from the App Store or Play Store.
- Sign in.
- When the phone asks if MigraineMe can send notifications, tap Allow.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model
- The last day you remember getting a reminder
- What you tried from this list
- A screenshot of your notification settings if you can
