When MigraineMe feels sluggish or stops responding to your taps, the cause is almost never the app itself. More often, your phone is busy with something else, or it is low on space. This guide walks through what to try, simplest first.
The steps differ slightly between iPhone and Android. Each one is laid out below.
Step 1: Close MigraineMe and open it again
This is the quickest fix and it works most of the time.
On iPhone
- Swipe up slowly from the very bottom of the screen and pause halfway. (On older iPhones with a Home button, double-press the Home button.)
- You will see all your open apps as cards.
- Find MigraineMe and swipe its card up off the top.
- Open MigraineMe again from your Home screen.
On Android
- Tap the square button at the bottom, or swipe up and hold.
- Find MigraineMe in the stack of open apps.
- Swipe its card to the side or up.
- Open MigraineMe again.
Step 2: Close the other apps you are not using
If you have ten apps open at once, your phone has to share its memory between all of them. Closing the ones you do not need gives MigraineMe more room to work.
Use the same steps as above, but swipe away every card except the one or two you actually need.
Step 3: Restart your phone
A full restart clears everything out of the phone's short-term memory and almost always speeds things up.
On iPhone
- Hold the side button and one of the volume buttons together until the screen says "slide to power off".
- Slide the white circle to the right.
- Wait ten seconds.
- Hold the side button until you see the Apple logo.
On Android
- Hold the power button for a few seconds.
- Tap Restart. If you do not see that, tap Power off, wait, then press the power button to turn it back on.
Open MigraineMe again and see if it is faster.
Step 4: Check that you have free space on the phone
If your phone is nearly full, every app will slow down, not just MigraineMe.
On iPhone
- Open Settings.
- Tap General, then iPhone Storage.
- Look at the bar at the top. If it is almost completely full, you need to free up some space.
- You can usually delete old photos, videos, or apps you no longer use.
On Android
- Open Settings.
- Tap Storage (or Device care then Storage on Samsung).
- Look at how much space is used. If it is almost full, tap Free up space or delete photos and apps you do not need.
A good rule is to keep at least one or two gigabytes free.
Step 5: Check for updates
A newer version of MigraineMe may already include the fix.
On iPhone
- Open the App Store.
- Tap your profile picture in the top right.
- Scroll down to Available Updates.
- If MigraineMe is in the list, tap Update.
On Android
- Open the Play Store.
- Tap your profile picture in the top right.
- Tap Manage apps & device, then Updates available.
- If MigraineMe is in the list, tap Update.
Step 6: Reinstall MigraineMe
This is the last resort. Your data is saved in your account, not on the phone, so reinstalling will not lose any migraines.
- Press and hold the MigraineMe icon.
- Tap Delete app (iPhone) or Uninstall (Android).
- Open the App Store or Play Store.
- Search for MigraineMe and install it again.
- Sign in with the same method as before.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model
- Which screen feels slow (Home, Insights, the migraine wizard, and so on)
- What you tried from this list
- A screenshot if you can
