The simplest fix is to force-close MigraineMe and open it again. Nine times out of ten that is enough. If it is not, the steps below will get you going.
Start with Step 1. Stop as soon as the app opens.
The steps work on both iPhone and Android. We show both where they differ.
Is it the "Your health data" screen?
If the screen says Your health data, the app is not stuck. Read it, tick the box to agree and tap Continue.
Step 1: Wait a little longer
Sometimes the app is just slow to start, especially the first time after you install it or after an update. If the loading wheel is spinning, give it sixty seconds before doing anything.
Step 2: Force-close MigraineMe and open it again
On iPhone
- Swipe up from the bottom of the screen and pause in the middle. You will see all your open apps as cards.
- Find the MigraineMe card and swipe it up and off the screen.
- Wait five seconds.
- Tap the MigraineMe icon on your home screen to open it again.
On Android
- Tap the square button at the bottom of the screen (or swipe up and hold, depending on your phone).
- Find MigraineMe in the list and swipe it away.
- Wait five seconds.
- Tap the MigraineMe icon on your home screen to open it again.
Step 3: Check your internet
MigraineMe needs the internet to load your data. If your Wi-Fi has dropped or you have no mobile signal, the loading screen will spin and spin.
- Open another app that needs the internet, such as your web browser or your email.
- If it does not load either, that is your problem. Connect to Wi-Fi or move to somewhere with a signal, then try MigraineMe again.
- If the other app works fine, the problem is not the internet. Go to the next step.
Step 4: Check that MigraineMe is up to date
An out-of-date version can sometimes get stuck after we make a change on our side.
On iPhone
- Open the App Store.
- Tap your profile picture in the top right.
- Scroll down and look for MigraineMe in the list.
- If you see Update next to it, tap it.
On Android
- Open the Play Store.
- Tap your profile picture in the top right.
- Tap Manage apps & device then Updates available.
- If MigraineMe is in the list, tap Update.
Step 5: Restart your phone
A full restart clears the kind of small problem that nothing else will.
On iPhone
- Press and hold the side button and either volume button until slide to power off appears.
- Slide the white circle to the right.
- Wait for the phone to turn off (about thirty seconds).
- Press the side button to turn it back on.
On Android
- Press and hold the power button.
- Tap Restart. If your phone does not show that option, tap Power off, wait one minute, then press the power button to turn it on again.
After the phone is back on, open MigraineMe and see if it loads.
Step 6: Sign out and back in
If the app gets far enough to show a Logout button, this is worth trying.
- Open MigraineMe.
- Tap the gear icon in the top-left of the screen.
- Tap Logout in the drawer.
- Sign back in with the same email.
If you cannot get past the loading screen far enough to reach Settings, skip this step and go to Step 7.
Step 7: Reinstall MigraineMe
This is the most reliable fix when nothing else works. Your migraines and other data are safe on our servers, so deleting the app does not delete any of your information.
- Press and hold the MigraineMe icon on your home screen.
- Tap Delete app (iPhone) or Uninstall (Android).
- Open the App Store or Play Store, search for MigraineMe, and install it again.
- Open the app and sign in with the same email you used before.
Step 8: Free up storage on your phone
If your phone is almost full, apps can get stuck. To check:
On iPhone
- Open Settings.
- Tap General then iPhone Storage.
- If you have less than a gigabyte free, delete some photos or apps you do not use.
On Android
- Open Settings.
- Tap Storage (or Device care → Storage on Samsung).
- If almost full, free some space.
If none of these work
Write to us at help@migraineme.app with:
- Your phone make and model (for example "iPhone 13" or "Samsung Galaxy S23")
- What you have already tried
- A screenshot or photo of the stuck loading screen if you can
- Roughly when it started (today, yesterday, after an update?)
We usually reply within one working day.
