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I cannot sign in, what do I do?

The simplest fix is to make sure the email and password are exactly right. Most of the time, "cannot sign in" turns out to be a typed-in space, a wrong letter, or the wrong password. Work through the steps below from the easiest down.

The steps work the same on iPhone and Android. Where a screen differs, we say so.

Step 1: Check your email address carefully

It is easy to mistype an email on a phone, especially on a small keyboard.

  1. Look at the email you typed.
  2. Make sure there are no spaces before or after it. Phones sometimes add a space automatically.
  3. Make sure the spelling is right (the .com or .co.uk at the end is correct).
  4. Make sure it is the same email you used to sign up. If you have more than one email address, try the others too.

Step 2: Show the password and check what you typed

There is a small eye icon next to the password box. Tap it to make the password visible so you can read it.

  1. Tap the eye icon next to the password box.
  2. Look at the password. Are the capital letters right? Did you mean to type a 0 (zero) or an O (letter)?
  3. Make sure you did not type a space at the start.

Step 3: Reset your password

If you are not sure of the password, just reset it. This is the fastest way to get back in.

  1. On the sign-in screen, tap Continue with email.
  2. Tap Forgot password?. On iPhone it sits under the Sign In button. On Android it sits just above the Sign in button.
  3. Type in the email you used when you signed up (on Android it is filled in for you if you already typed it).
  4. Tap Send link.
  5. Open your email app on your phone. Look for a password reset email from MigraineMe (searching your inbox for "MigraineMe" helps).
  6. Important: if you do not see it within five minutes, check your Spam or Junk folder. These emails often land there.
  7. Tap the link in the email. A page will open. Type a new password (something you will remember) and confirm it.
  8. Go back to MigraineMe and sign in with your new password.

Signed in, then sent back?

The app shows a Your health data screen once, after you sign up or first sign in. Tick the box and tap Continue to go on. On Android, tapping Not now there signs you out again, which can look like the sign-in failed.

Step 4: Check your internet

If your phone has no internet, sign in cannot work.

  1. Open your web browser or your email.
  2. If they do not work either, that is the problem. Connect to Wi-Fi or move somewhere with a signal, then try again.

Step 5: Check your verification email

If you just signed up and have never signed in before, you may need to confirm your email first.

  1. Open your email app.
  2. Look for a confirmation email from MigraineMe.
  3. Check your Spam or Junk folder if you do not see it. These emails often go there by mistake.
  4. Tap the link in the email to confirm your address.
  5. Then go back to MigraineMe and try signing in.

Step 6: Force-close MigraineMe and try again

On iPhone

  1. Swipe up from the bottom of the screen and pause in the middle.
  2. Swipe the MigraineMe card up off the screen.
  3. Tap the MigraineMe icon to open it again.

On Android

  1. Tap the square button at the bottom.
  2. Find MigraineMe and swipe it away.
  3. Tap the MigraineMe icon to open it again.

Step 7: Did you sign up with Apple, Google or Facebook?

If you originally signed up with Sign in with Apple, Continue with Google, or Continue with Facebook, then you do not have a password at all. You have to sign in the same way you signed up.

If you cannot remember which one you used, try each in turn.

Step 8: Restart your phone

Sometimes the phone itself is the problem.

On iPhone

  1. Press and hold the side button and either volume button until "slide to power off" appears.
  2. Slide to power off.
  3. Wait thirty seconds.
  4. Press the side button to turn it back on.

On Android

  1. Press and hold the power button.
  2. Tap Restart.

Then open MigraineMe and try again.

Step 9: Reinstall MigraineMe

Your account and all your data live on our servers. Deleting the app does not delete any of it.

  1. Press and hold the MigraineMe icon.
  2. Tap Delete app (iPhone) or Uninstall (Android).
  3. Open the App Store or Play Store and install MigraineMe again.
  4. Try to sign in.

"Too many attempts"

If the app says there have been too many attempts, that is a safety measure after several tries in a row. Wait a few minutes and try once more, slowly and carefully. If you are not sure of the password, use Forgot password? to reset it.

If none of these work

Write to us at help@migraineme.app with:

We can look up your account on our side and help. Please do not send us your password.

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Still stuck? Write to us at help@migraineme.app

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