It happens to everyone. The good news is we can send you a fresh start by email in less than a minute. This guide walks you through it, simplest fix first.
The steps are nearly the same on iPhone and on Android. Where they differ, we say so.
Step 1: Use the "Forgot password?" link
This is the quickest fix and it works for nearly everyone.
- Open MigraineMe.
- On the sign-in screen, tap Continue with email.
- Type in your email address.
- Tap the small purple words that say Forgot password?. On iPhone they are under the Sign In button. On Android they are just above the Sign in button.
- A little box will pop up. On Android your email is already in there. On iPhone, type it in.
- Tap Send link.
- On Android you will see a message confirming the reset email has been sent. On iPhone the box simply closes.
Now open your email app (Gmail, Mail, Outlook, whatever you use). The email arrives within a minute or two. Tap the link inside, choose a new password, and you are back in.
Step 2: Check your spam or junk folder
If the email is not in your inbox after five minutes, it may have landed in spam.
- Open your email app.
- Look for a folder called Spam, Junk, or Promotions.
- If you see an email from MigraineMe or from "noreply", that is the one. Tap it.
- Tap Not spam or Move to inbox if you want, then open the email and tap the reset link.
Step 3: Try the sign-in method you used at the start
This is the one most people forget. When you first made your account, you may have signed up with Apple, Google, or Facebook instead of with an email and password. If you did, you do not have a password at all, which is why the reset will not help.
Go back to the sign-in screen and try each of the buttons in turn:
- Sign in with Apple (iPhone only)
- Continue with Google
- Continue with Facebook
If one of them takes you straight in without asking for a password, that is the method you used originally. From now on, always sign in the same way.
Step 4: Request a new reset link
Reset links only stay valid for a short time. If the email is more than an hour old, it may no longer work.
- Go back to the sign-in screen.
- Tap Continue with email.
- Type your email.
- Tap Forgot password? again.
- Tap Send link.
- Open the newest email and use that link, not an older one.
Step 5: Make sure you are typing the right email
It is easy to mix up two email addresses, especially if you have one for personal use and one for work.
- Think back to when you set up MigraineMe. Which email did you use?
- Try the reset with that email.
- If you are not sure, try each one in turn.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model (for example "iPhone 12" or "Samsung Galaxy A52")
- What you tried
- A screenshot if you can
We can look up your account from our side and help you get back in.
