You have filled in your migraine, tapped Save Log, and nothing seems to happen. Or you get an error. This is frustrating, especially when you are not feeling well. Most of the time it is something small. Start with the first step.
Most steps are the same on iPhone and on Android. Where they differ, we say so.
First: check whether it saved after all
On Android, tapping Save Log takes you straight back to Home while the save finishes in the background. On iPhone, the wizard closes once the save has gone through, and if it fails you see a red message under the button.
- Open the Journal tab.
- Look for the migraine you just logged.
- If it is there, it saved. You are done.
Step 1: Check that you are online
MigraineMe needs the internet to save your migraine. If your phone is on flight mode or out of signal, the save will fail.
- Look at the top of your screen. Do you see Wi-Fi bars or mobile signal bars?
- Open a different app, like your web browser, and try to load any website.
- If the website does not load, you have no internet. Move closer to your Wi-Fi, or step outside if you are on mobile.
- Once you are online again, go back to MigraineMe. If you are still in the wizard, tap Save Log at the bottom of the last step again.
Step 2: Go back to the last step and tap Save Log again
Sometimes the first tap does not register, especially if your finger is on the edge of the button.
- If you are still in the wizard, go to the very last step. It is called Review Log.
- Look at the summary. If everything looks right, tap the big Save Log button at the bottom.
- If you have already left the wizard and the migraine is not in your Journal, open the Log tab and tap Log Migraine to start again. The wizard does not keep a draft once you close it.
Step 3: Check the timing
- Tap Back until you reach the first step, called Timing.
- Check the start time. If you leave it empty, MigraineMe uses the moment you save.
- If you set an end time, make sure it is later than the start.
- Tap Next all the way through to Review Log again and try Save Log.
Step 4: Check that you are still signed in
If your sign-in has expired, the app will not be able to save anything.
- Tap the gear icon in the top-left of the screen.
- Look at the drawer. If you can see Logout in the list, you are signed in.
- If the app has taken you back to the sign-in screen instead, your session has expired. Sign in again and log the migraine again.
Step 5: Make a note of what you have entered, then close and reopen
Closing the app clears the wizard, so write down the basics (start time, severity, any triggers) before doing this step.
On iPhone
- Swipe up slowly from the bottom of the screen and pause halfway.
- Swipe MigraineMe's card up off the top.
- Open MigraineMe again.
On Android
- Tap the square button at the bottom of the screen.
- Swipe MigraineMe's card away.
- Open MigraineMe again.
Then open the Log tab, tap Log Migraine, fill it in again from your notes and tap Save Log.
Step 6: Restart your phone
A fresh restart fixes most stubborn problems.
On iPhone
Hold the side button and a volume button until you see "slide to power off". Slide to turn off. Wait ten seconds. Hold the side button until you see the Apple logo.
On Android
Hold the power button for a few seconds. Tap Restart, or Power off and then press the power button again.
Open MigraineMe and try to save the migraine.
Step 7: Try a simpler entry first
If only that one migraine refuses to save, try logging a quick test one with just a start time and severity. If that one saves, the issue may be with a specific field in the bigger entry (a very long note, an unusual character). Add bits back one by one until you find what is causing it.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model
- What time you tried to save
- The exact error message if there was one
- A screenshot of the Review Log step if you can
We can usually find out from our side why a save did not go through.
