When you make a new MigraineMe account with an email address, we send a short email to make sure the address is really yours. Sometimes that email takes a few minutes, and sometimes it ends up in the wrong folder. This guide walks through what to try, simplest fix first.
The steps are the same on iPhone and on Android.
Step 1: Wait five minutes
Most of the time the email is on its way and just needs a moment.
- Put your phone down.
- Make a cup of tea.
- Come back in five minutes and check your email again.
If it is there, tap the link inside and you are done.
Step 2: Check your spam or junk folder
This catches most of the missing emails.
- Open your email app (Gmail, Mail, Outlook, or whichever you use).
- Look down the list of folders on the left or in the menu.
- Tap the folder called Spam, Junk, or Promotions.
- Look for an email from MigraineMe or from "noreply". If you find it, tap it, then tap the verification link inside.
To stop this happening next time, tap Not spam or Move to inbox while you are in there.
Step 3: Pull down to refresh your email
Sometimes your phone has the email but has not shown it to you yet.
- Go to your inbox.
- Put your finger near the top of the screen and slide it down a small way.
- You should see a little spinning circle. Let go.
- New emails will appear.
Step 4: Ask for a new email
If after fifteen minutes you still see nothing, request a new one.
- Open MigraineMe.
- On the sign-in screen, tap Continue with email, then Sign up.
- Go through the sign-up again with the same email and password.
- The app will send a fresh confirmation email and show "Check your email".
Then wait two or three minutes and check your inbox and spam folder again.
Step 5: Check the email address you typed
It is easy to make a small typo, especially on a phone keyboard. If you typed "gmial" instead of "gmail" the email went nowhere.
- Try signing in again with the email you used.
- If the app says it does not know you, the address may have been mistyped when you signed up.
- The simplest fix is to start a fresh sign-up with the correct email address.
Step 6: Try a different email if you can
Some email providers, especially work email systems, block emails from new senders. If you have a personal email (like Gmail or iCloud), try signing up with that one instead.
If none of these work
Please write to us at help@migraineme.app with:
- Your phone make and model (for example "iPhone 13" or "Google Pixel 7")
- The email address you tried to sign up with
- What you tried from the list above
- A screenshot of the sign-up screen if you can
We can manually verify your account from our side and let you in.
