If you see a charge from MigraineMe (or from "Apple" or "Google Play" with MigraineMe on it) that you were not expecting, this article will help you figure out what happened, and what to do next.
Most of the time there is a clear reason. We will go through them one at a time.
First, a calm explanation
MigraineMe does not handle your card number directly. Charges always come from either Apple (on iPhone) or Google Play (on Android). You will see one of these names on your bank statement:
- "APPLE.COM/BILL" or "iTunes" or "Apple"
- "GOOGLE \*MIGRAINEME" or "Google Play"
This is normal. It just means the payment went through the App Store or Play Store, which is the only way phone apps can charge you.
One important thing: the 14-day free trial does not charge you. It never asks for a card, so it cannot. A charge always comes from a subscription that was actively confirmed through Apple or Google at some point.
The most common reasons
1. You subscribed, perhaps during the trial, and this is that subscription
Subscribing charges straight away on the day you confirm it with Apple or Google, and then again at each renewal. If you subscribed while your free trial was still running, the first charge happened on the day you subscribed, not when the trial ended. If the charge date rings a bell, this is probably it.
2. A yearly subscription renewed
If you subscribed on the Annual plan, you get charged once a year. A year goes by quickly. If you signed up around this time last year, that is probably what you are seeing.
3. A monthly subscription renewed
If you subscribed on the Monthly plan, you get a charge every month on the same day.
4. A family member is using your Apple ID
If you share Family Sharing with someone (a partner, a child), and they subscribed to MigraineMe, the charge goes to the organiser (probably you). They may not have realised.
5. An old subscription that you forgot to cancel
If you subscribed a long time ago and never opened MigraineMe again, the subscription kept running. Phone subscriptions do not stop on their own.
How to check what happened
On iPhone
- Open the Settings app (the grey cog icon).
- Tap your name at the top.
- Tap Subscriptions.
- Look for MigraineMe. Tap it.
- You will see the date it last renewed and the next renewal date. That tells you exactly what was charged and when.
You can also check the full history in your email. Search your inbox for "Your subscription confirmation" from Apple, or "Your receipt from Apple".
On Android
- Open the Play Store app.
- Tap your profile picture in the top right.
- Tap Payments and subscriptions → Budget and history.
- Find the MigraineMe charge in the list.
Or check your email. Search your inbox for "Google Play Order".
How to stop future charges
If you want to stop MigraineMe Pro charging you again, cancel the subscription before the next renewal date:
- iPhone: see Cancelling your subscription (iPhone).
- Android: see Cancelling your subscription (Android).
Cancelling now stops the next charge. It does not give back the one you just saw.
How to ask for a refund
If you were charged and you would like the money back, the refund is decided by Apple or Google, not by MigraineMe. We do not have access to your card and we cannot reverse the charge ourselves.
Apple refund
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Find the MigraineMe charge in the list.
- Tap Report a Problem → Request a refund.
- Pick a reason and submit.
Apple usually replies within a few days.
Google refund
- Open a web browser and go to play.google.com.
- Sign in with your Google account.
- Click your profile → Payments and subscriptions → Budget and history.
- Find the MigraineMe charge and click Report a problem → Request a refund.
Google usually replies within a few days.
What to do if it still does not make sense
If you have checked your subscriptions and you genuinely never signed up for MigraineMe Pro, please contact support. Send us:
- The exact name on the charge (for example "APPLE.COM/BILL MIGRAINEME").
- The date and amount.
- The email you use for MigraineMe.
We will look it up on our side. If there has been a mistake, we will help you get it sorted with Apple or Google.
You will not be ignored. Charges that look wrong are upsetting, especially when phones can be confusing. We are happy to take the time to walk through it with you.
