Cancelling your subscription (Android)

If you want to stop your MigraineMe Pro subscription on an Android phone, you do it through the Play Store app, not inside MigraineMe. This article walks you through it slowly.

Cancelling is your choice. None of your data is deleted, and you can come back later if you change your mind.

Before you start

• You do not lose Premium right away. It stays on until the end of the period you have already paid for. After that, the app goes back to the free version.
• Your data is safe. Migraine logs, triggers, settings, all of it stays in your account.
• The 14-day free trial needs no cancelling. The trial you get at signup has no payment attached, so there is nothing to cancel and nothing that can charge you when it ends. These steps are only for a paid subscription you started yourself.

On Android

You will be using the Play Store app, which is the colourful triangle icon usually on your home screen or in your apps list.

1. Close MigraineMe if it is open.
2. Open the Play Store app.
3. In the top right corner, tap your profile picture (a small circle with your initial or photo).
4. A menu drops down. Tap Payments and subscriptions.
5. Tap Subscriptions.
6. Find MigraineMe in the list and tap it.

• If you do not see it, you may be signed in with a different Google account. See the section below.

1. Tap Cancel subscription.
2. Google may ask why you are cancelling. You can pick a reason or skip it.
3. Tap Continue, then tap Cancel subscription again to confirm.

After confirming, the screen shows the end date. Premium keeps working until that date.

To check it really cancelled

1. Open Play Store → tap your profile picture.
2. Tap Payments and subscriptions → Subscriptions.
3. Tap MigraineMe.
4. You should see "Expires on [date]" instead of "Renews on [date]".

If it still says Renews, the cancel did not save. Try the steps again.

I am signed in with the wrong Google account

If MigraineMe is not in your subscriptions list, you may have paid using a different Google account.

1. On the Play Store profile menu, look at the email shown at the top.
2. Tap the small arrow next to the email to switch accounts.
3. Choose the Google account you used when you subscribed.
4. Then go to Payments and subscriptions → Subscriptions again.

Most people only have one Google account, so this is rare, but worth checking.

I want to change my mind

If you cancelled and then changed your mind, you can switch the subscription back on before it ends:

1. Play Store → profile picture → Payments and subscriptions → Subscriptions → MigraineMe.
2. Tap Resubscribe.

If the end date has already passed, you can subscribe again from inside MigraineMe (gear icon top-left → Profile → Unlock Premium).

Asking for a refund

Cancelling stops future charges. It does not give back what you have already paid. Refunds for past charges go through Google, not MigraineMe.

1. Open Play Store and find MigraineMe (you can search the name).
2. Tap Refund, if you see that option (it usually only shows for very recent purchases).

If you do not see a Refund button:

1. Open a web browser and go to play.google.com.
2. Sign in with your Google account.
3. Click on Account → Order history.
4. Find the MigraineMe charge and click Report a problem → Request a refund.

Google decides the refund, not us. They usually reply within a few days.

Recovery if something looks wrong

• You cancelled but still got charged. Wait one billing cycle to make sure it is not an older charge. If the next one also comes through, contact MigraineMe support with the date and amount.
• You cancelled by accident. Tap Resubscribe before the end date.
• Play Store is stuck. Close it fully and reopen. If it is still stuck, restart your phone.