If you got a new phone, deleted and reinstalled the app, or just signed back in, your Premium might not appear straight away. The fix is called Restore Purchases, and it is one tap. This article shows you how.
What restore does
Restore Purchases asks Apple or Google: "Has this account already paid for MigraineMe Pro?" If the answer is yes, Premium turns back on in the app. Nothing is charged. No new subscription is created.
You only need it after:
- Reinstalling the app.
- Switching to a new phone.
- Signing out and back in.
- Updating the app and noticing Premium is missing.
If you are still on the same phone and nothing changed, you should not need it. If you are still on the free trial, you do not need it at all.
Before you start
Make sure of one important thing:
- iPhone: you must be signed in to the same Apple ID that you used when you subscribed. Check by opening the iPhone Settings app and tapping your name at the top.
- Android: you must be signed in to the same Google account that you used when you subscribed. Check by opening Play Store, tapping your profile picture in the top right, and looking at the email.
If the account is different, Restore will not find the subscription. That is normal, not a bug.
On iPhone and Android
The steps are the same on both phones.
- Open MigraineMe.
- Tap the gear icon in the top-left of the screen.
- Tap Profile.
- On the Subscription card, tap Unlock Premium (or Upgrade now if you are on the trial). (The app thinks you are on the free plan right now, which is exactly why you are restoring. This opens the subscribe screen, where Restore lives.)
- On the subscribe screen, scroll to the bottom and tap Restore Purchases.
- Wait a few seconds while the app checks with Apple or Google.
- If your subscription is found, the screen shows You're Premium! and closes on its own.
If Restore does not bring Premium back
Try these one at a time:
- Check the account. Look up your Apple ID (iPhone Settings → your name) or your Google account (Play Store → profile). Is it the one you used when you paid? If not, sign in with the right one and try Restore again.
- Wait a minute and try again. Apple and Google sometimes take a moment to answer.
- Close the app fully and reopen it. Then try Restore again.
- Check that the subscription is still active. Sometimes a subscription has actually been cancelled or expired. See:
- Cancelling your subscription (iPhone) for how to view your Apple subscriptions.
- Cancelling your subscription (Android) for how to view your Google subscriptions. You can view a subscription using the same steps as cancelling, you just do not tap Cancel.
- If you used a promo code, the promo gives you a fixed number of days. Once those days run out, there is nothing to restore. You would need to subscribe.
If you are still stuck
Contact MigraineMe support. Please tell us:
- The email you signed up with.
- The phone (iPhone or Android).
- Roughly when you subscribed.
We will check on our side and help you get Premium back without paying twice.
