Cancelling your subscription (iPhone)

If you want to stop your MigraineMe Pro subscription on an iPhone, you do it through the iPhone Settings app, not inside MigraineMe. This article walks you through it slowly.

Cancelling is your right, and we will not stop you. You can also come back later if you change your mind.

Before you start

A few things to know first:

• You do not lose access right away. Premium keeps working until the end of the period you have already paid for. After that, the app goes back to the free version.
• Your data is safe. None of your migraine logs, triggers, or settings are deleted.
• The 14-day free trial needs no cancelling. The trial you get at signup has no payment attached, so there is nothing to cancel and nothing that can charge you when it ends. These steps are only for a paid subscription you started yourself.

On iPhone

You will be using the Settings app on the iPhone itself (the grey cog icon on your home screen). That is different from the Settings page inside MigraineMe.

1. Close MigraineMe if it is open.
2. On your iPhone home screen, find the grey Settings app and tap it.
3. At the very top of Settings, tap your name (and the picture next to it). This opens your Apple ID page.
4. Tap Subscriptions.
5. You will see a list of subscriptions. Find MigraineMe in the list and tap it.

• If you do not see MigraineMe in the list, scroll down to Expired or Inactive to check there.

1. Tap Cancel Subscription in red.
2. A confirmation appears. Tap Confirm to cancel.

After you confirm, the row will show Expires on [date]. That is the day Premium will stop. Until then, you still have everything.

To check it really cancelled

1. Go back into the iPhone Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap MigraineMe.
5. Look for the line "Expires" with a date. That confirms it.

If you still see "Renews on [date]", the cancel did not finish. Repeat the steps.

I cannot find MigraineMe in the list

A few common reasons:

1. The subscription is on a different Apple ID. Maybe a family member's Apple ID, or an old one. Go to Settings → your name → and check the email shown. That is the Apple ID that holds the subscription.
2. The subscription has already expired. If it ran out before, it will be under Expired.
3. You are on the free trial or used a promo code, not a subscription. Those do not show up here because nothing is being charged. They expire on their own.

I want to change my mind

If you cancelled and then changed your mind, you can turn the subscription back on before the expiry date:

1. iPhone Settings app → your name → Subscriptions → MigraineMe.
2. Tap Resubscribe.

If the expiry date has passed, you can subscribe again from inside MigraineMe (gear icon top-left → Profile → Unlock Premium).

Asking for a refund

Cancelling stops future charges. It does not give back charges you have already paid. If you would like to request a refund for the last charge, that goes through Apple, not MigraineMe.

1. Open a web browser and go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Find the MigraineMe charge.
4. Tap Report a Problem and choose Request a refund.
5. Choose a reason from the list and submit.

Apple decides the refund, not us. They usually reply within a few days.

Recovery if something looks wrong

• You cancelled but still get billed. Wait one billing cycle and check again. If the next charge still appears, please contact support with a copy of the charge.
• You cancelled by accident. Use Resubscribe as above, before the expiry date.
• You cannot get into Settings. That is rare, but a phone restart sometimes helps.