What to do if you are not getting any notifications

If you expected a notification from MigraineMe and nothing arrived, do not worry. The cause is almost always a small switch in the wrong position. This article walks through the usual reasons, in order, so you can find the one that applies to you.

Take your time. None of these steps will harm your data.

First, take a breath

1. Your data is fine. Missing notifications never means lost data.
2. The fix is almost always a setting on your phone, not a problem with the app.
3. You only need to find one thing, not all of them.

Now let us walk through the checks.

Step 1, check Do Not Disturb or Focus mode

Phones have a feature that silences all notifications. It is called Do Not Disturb on Android and on older iPhones, and Focus on newer iPhones.

On iPhone

1. Swipe down from the top-right corner of the screen to open Control Centre.
2. Look for a moon icon or a circle that says Focus.
3. If it is highlighted, tap it to turn it off.

On Android

1. Swipe down from the top of the screen.
2. Look for a moon icon called Do Not Disturb or Bedtime mode.
3. If it is highlighted blue, tap it to turn it off.

Step 2, check that MigraineMe has system permission

Your phone needs to allow MigraineMe to send notifications.

On iPhone

1. Open the Settings app.
2. Tap Notifications.
3. Scroll down to MigraineMe and tap it.
4. Make sure Allow Notifications is on. The switch should be green.

On Android

1. Open the Settings app.
2. Tap Apps or Apps and notifications.
3. Find and tap MigraineMe.
4. Tap Notifications.
5. Make sure Show notifications is on.

If either switch was off, turn it on. Wait until tomorrow evening and see if the reminder arrives.

Step 3, check the in-app switches

MigraineMe has its own switches inside the app, one for each kind of notification.

1. Open MigraineMe.
2. Tap the gear icon in the top-left of the screen. A drawer slides in from the left.
3. Tap Data and Notifications.
4. Find the Notifications card.
5. If you see a Notification permission row with an Allow button, tap it and allow notifications when your phone asks.
6. Check that the switch for the notification you were expecting is on. For the evening reminder, that is the Evening check-in row. For risk alerts, check that Daily risk alerts is not set to Off.

Step 4, check the time and time zone

The daily reminder is scheduled for 8 pm in your local time. If your phone's time zone is wrong, the reminder will arrive at the wrong time, or not when you expect it.

On iPhone

1. Open Settings.
2. Tap General, then Date and Time.
3. Make sure Set Automatically is on.

On Android

1. Open Settings.
2. Tap System, then Date and time.
3. Make sure Automatic date and time is on.

Step 5, close MigraineMe and open it again

Sometimes notifications need the app to be opened once for everything to refresh.

1. Close MigraineMe completely.
2. Open it again.
3. Stay in it for a few seconds, then close it.
4. Wait for the next scheduled reminder.

Step 6, restart your phone

If none of the above worked, a restart almost always fixes it.

1. Press and hold the power button.
2. Slide to power off, or tap Restart.
3. Wait until the phone is fully back on.
4. Open MigraineMe once so it can refresh.

If notifications are still missing

If you have tried all the steps above and notifications still do not arrive, email us at help@migraineme.app. Tell us which phone you have, whether it is an iPhone or Android, and what step you tried last. We will help.

A polite note

MigraineMe is built to be quiet, so it is normal not to see many notifications. The most common reason for "no notifications" is simply that nothing needed saying: your risk stayed below your chosen alert level, and you opened the app before the 8 pm reminder fired. That is not a bug. The app just had nothing urgent to say.