If something is not working, if you have a question, or if you are just a bit stuck, please do write to us. We are a small team and we genuinely read every message. There is no automated reply pretending to be a person. A real human will get back to you.
The fastest way to reach us
Send an email to help@migraineme.app.
We aim to reply within one working day. In practice, most messages get a reply within a few hours. Weekends can take a little longer, but we always come back to you.
What to put in your email
You do not need to write anything fancy. A few sentences is plenty. To help us help you faster, it is useful to include:
- What you were trying to do. For example, I was trying to log a migraine or I was trying to connect my Fitbit.
- What happened instead. For example, The app showed a spinning circle and never finished or A red error message appeared.
- Your phone model and operating system. For example, iPhone 12, iOS 17 or Samsung Galaxy A52, Android 13.
- The email address you use for MigraineMe. This helps us look up your account.
- A screenshot, if you can manage one. This is often the single most helpful thing.
Please do not worry about getting any of this exactly right. Just write what you can. We can always ask follow-up questions.
How to take a screenshot
A picture really is worth a thousand words for us.
On iPhone
- Press the side button and the volume up button at the same time, then let go quickly.
- You will see the screen flash.
- Open the Photos app to find it.
- Attach it to your email.
On older iPhones with a home button, press the home button and the side button together.
On Android
- Press the power button and the volume down button at the same time.
- You will see the screen flash.
- Open the Gallery or Photos app to find it.
- Attach it to your email.
The exact buttons vary slightly between Android phones. If those do not work, try power button held down and then tap Screenshot on the menu that appears.
If you cannot find your email app
If you have not used email much on your phone before, do not worry.
On iPhone
- Open the Mail app (a blue icon with a white envelope) or the Gmail app if you use Google.
- Tap the pencil-and-paper icon to start a new message.
- In the To field, type help@migraineme.app.
- Write your message.
- Tap Send (often an arrow icon).
On Android
- Open Gmail or your usual mail app.
- Tap the Compose button (usually a pencil or plus icon at the bottom).
- In the To field, type help@migraineme.app.
- Write your message.
- Tap Send.
What to expect after you write
- You will get a real reply, from a real person, usually within one working day.
- If we need more information, we will ask. Please do not feel embarrassed about anything you do not know. We are used to all kinds of questions.
- If something is a bug in the app, we will pass it on to our developers and let you know when it is fixed.
- If your question is about your health rather than the app, we will let you know that we cannot give health advice.
If you do not get a reply
Very occasionally, an email goes astray. If you have not heard back from us within two working days, please:
- Check your spam or junk folder. Our reply may have ended up there.
- If it is not there, send another email. Sometimes the first one never arrived.
We will not be upset if you write twice. It happens.
Thank you for getting in touch
Every email helps us make MigraineMe better. We really do appreciate you taking the time.
